Your most important audience is within
In your quest to increase sales and brand awareness among existing and potential customers, don’t make the mistake of forgetting your most important audience and valuable asset; your own employees. As an audience for marketing communications they are as important, if not more important, than all other stakeholders.
So, why should you put the same effort into internal marketing and communications, as you should into your external efforts? To put it simply, your employees are your primary brand ambassadors and marketing billboards towards the outside world. Employer branding and reputation is key when it comes to attracting new talent into your organization. Your employees are also your most credible messengers when communicating to clients in the field.
Companies in which the top management has abandoned their ivory towers and make themselves available and present in everyday working life are often seen as more engaging and inspirational places to work. A culture of transparency and open communications gives employees a common direction and purpose, and often provides a sense of job satisfaction and security. Involving and engaging your valued employees, is the best way to keep a hold of them. In the age of social media and open sharing you can also be sure that word-of-mouth will carry this reputation into the ears of prospective employees and potential partners and clients alike.
Also, when planning new product launches and marketing campaigns, it is vital to involve your internal audience well before they hear the great news first from somewhere else. Staff that feels that they have been an active part of creating new success, will be active in promoting it externally as well. It is particularly important to engage your sales in any marketing activities. If they believe and are fully committed to your external communications, they will become your most prized marketing media in their daily direct customer contact. But this level of commitment can only be achieved if your employees feel that they have been heard and involved in the process.
Promoting ideas internally and rallying the troops with a spirited battle cry by the leadership can really improve the external impact of your sales and marketing efforts. To awaken passion in your audience, you must approach them with passion. If you internally promote a new campaign half-heartedly, then that is exactly how you can expect your employees to go on to promote it in the field. This is why communicating to your internal audience should always be approached with the same seriousness and professionalism as any and all communications directed at external stakeholders.